The Certificate in University and College Administration (CUCA) LEVEL I program is designed for mid-level administrators practicing in a post-secondary setting. Based on a needs survey of administrative staff, the certificate program is designed to provide a background to the complex cultures and administrative challenges to be found in modern universities and colleges, and to help practitioners become integral members of the academic administrative team.

The CUCA LEVEL I program aims to:

• provide an understanding of university and college cultures and governance
• provide a background so that participants can function as part of the academic/administrative team
• provide an understanding of student roles, needs and accessibility issues
• emphasize the role of accurate and concise communication skills for administrators
• provide an understanding of some of the group dynamics of the workplace

PROGRAM STRUCTURE

The program consists of eight courses - a core of four courses, plus four electives to be selected from three groups of courses, with at least one course being selected from each group. Each completed course is granted 25 contact hours. The total length of the CUCA Level I Certificate Program is 200 contact hours.

Each course will be delivered via the web on ANGEL Learning with up-to-date resource material available. The course instructors are experienced practitioners drawn from the post-secondary sector, and the primary emphasis will be on experiential learning and practical application.

**There are minor changes to the structure of CUCA I. All students affected by this change will be contacted directly by CHERD.** 

COURSE INFORMATION
(click on the course name to be taken to the course description page)

Detailed information about courses:

(as of Sep 1, 2011) Core Courses Mission, Culture, and Governance of Higher Education Financial Management and Budgeting The Role of the Student and Student Needs Powerful Communication through Writing Group A Leadership Conflict Resolution Effective Communications Administrative Law: Important Things for University and College Administrators to Know Group B Working with Cultural Differences Supporting New Canadian Students Supporting Students with Disabilities Group C Key Performance Indicators and Accountability Strategic Planning at the Unit Level Branding Technological Implications *Periodically new courses on emerging issues will be offered in each group.

• Descriptions
• IMPORTANT Information
• Schedule
• System Requirements