PMC2000 Check on Request Detail Help

Once you have created one or more work requests, you may search for them and receive updated status information via email.  The detail form allows you to specify your search criteria which is sent to the PMC2000 system.  This system performs your search and emails the results to the email addresses specified.

You may specify the following information on this form.

Your Name
You should enter your name in this field. This is important for the maintenance department, as they may need to contact you about your search.  

Your Email Address
Your email address where your search results should be emailed.  It also serves to limit your search results to those requests created from this email address.  This is required and should be a valid email account.  

Search For
With the detail search, you may select up to four different fields which you originally supplied as part of the request. For example, you may type in a value for "Your Reference Number" and all matching work requests with this reference number will be returned to you in a reply email. If you enter values beside more than one field, then only requests which match all entered values will be returned (an "And" condition exist between all values).

Do not enter comparison symbols, such as =, >, <, <>, *, #, etc. All searches are conducted based on the field you are searching.  Entering such symbols will cause an error condition to be emailed to you.

You may enter search values for the following:

  • Request ID
  • Your Reference Number
  • Short Description
  • Your Name
  • Your Phone Number
  • Your Extension
  • Details
  • Asset ID
  • Procedure ID
  • Building
  • Floor
  • Room

Status
In addition to searching on the following fields, you may specify that only a request of a certain status is included in your search. You may filter based on the following statuses:

  • All - default - don't filter by status
  • Request Pending (not yet a Work Order)
  • Request Rejected
  • Work Order Created (any status)
  • Work Order Planned
  • Work Order Open but not Started
  • Work Order Started
  • Work Order Open or Started
  • Work Order Completed
  • Work Order Cancelled

Time Frame
You may also search on a date range in which the request was created. This can be done by specifying a time frame from the list, or specifying your own start and end date range (optionally using the popup calendars). Only requests created during the specified range will be part of your search.

Note: The date used in the search is the date the request was received by the maintenance department. This may vary by a few hours (or up to a day) from the date you originally submitted the request.

You may search on the following date ranges:

  • All - default - don't filter by date
  • Today
  • Yesterday
  • This Week
  • Last Week
  • This Month
  • Last month
  • Last 2 Months
  • Last 3 months
  • This Year
  • Last Year
  • Date Range - use the two date fields

My Requests Only
By default, only requests which were originally created with the specified email address will be returned in the search results. This makes it easy to only receive requests which you originally created. If, however, you want to search all requests (even requests which were not created by the supplied email address) you can uncheck this option.

Short Description
As you may enter rather detailed search criteria in the detail view, you can optionally include a search description. Both your criteria and search description will be included in the reply email from the maintenance department to remind you of what you were searching for.

Maintenance Department ID
In order for the Maintenance Department to know which department to search, you need to enter a valid Maintenance Department ID.  This ID will be supplied to you by the maintenance department and should be entered exactly as specified.  If you don't enter a department, the default department will be searched.  Depending on how the maintenance department has configured the PMC2000 software this may not return the proper search results.

Press the Submit button to save your criteria and send them to the maintenance department for processing.

The maintenance department will send you a reply email message with either summary or detail information. If your search returns multiple requests, summary information about each request is emailed to you (most recent request first). If only one request matches your search criteria, then detailed information will be provided about the one request.

Note: The maintenance department may limit the number of requests which can be returned by a search. For example, if you make a rather non-specific search which would return 147 matching requests, the maintenance department may limit the results to the most recent 30. If this happens a statement of the total number of matching requests will be included in the reply message to alert you to the fact that not all matches are included in the message.

Note: Data validation is not performed at the time you enter your search criteria. If you enter invalid information into a field, the reply email will either contain incorrect information or contain an error message. If this happens you can enter your correct search criteria and submit another search..

Press the Reset button to clear the form and start again.

Check on Request - Detail | General Help

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