Online Ordering FAQ
Below is a list of frequently asked questions when students are thinking about ordering textbook online.
  1. When can I start buying my textbooks?
  2. Why is there a used price listed for my book if no copies are available?
  3. Can I pick up my ordered books at the Bookstore?
  4. What are the shipping costs?
  5. How soon will my books arrive?
  6. Once I've placed my textbook order, can I see the status of my order online?
  7. What payment methods can I use?
  8. When will my credit card be charged for my purchase?

1. When can I start buying my textbooks?

As soon as they are listed on our website; most are available weeks before the term begins although some items, such as lab manuals, are scheduled to arrive closer to the beginning of classes or labs.

2. Why is there a used price listed for my book if no copies are available?

Our computer system calculates a new & used price for every title whether used copies are currently available or out of stock.

3. Can I pick up my ordered books at the Bookstore?

We offer in-store pick up for on-line purchases at certain times of the year - usually around back-to-school rush. Even though in-store pickup is not available at all times, our online ordering site will contain full details every time in-store pickup is available.

4. What are the shipping costs?

The shipping cost of your order will be determined by factors including the weight of your order, the ship-to location, and the level of service selected, eg: Expedited. Shipping costs will be estimated for you during the online order process.

5. How soon will my books arrive?

The arrival time of your order is dependent on time-of-year, the ship-to location and level of service. For your convenience three levels of service are available: Standard, Express, and Priority. Be aware that order processing takes up to 7 business days during our busiest seasons - mid-August to September, January and April.

6. Once I've placed my textbook order, can I see the status of my order online?

No, but you will receive email updates from the U of M BookStore throughout the fulfillment process, as well as Canada Post tracking information once the shipment has left the store.

7. What payment methods can I use?

We accept Visa credit cards and MasterCard credit cards; we are unable to accept debit cards including Visa debit cards.

8. When will my credit card be charged for my purchase?

Your credit card will be charged for your purchase once your order has physically left the BookStore.

If you're seeking more information we also have the following resources available:

Still can't find an answer?


Back to School Survival Tips
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Back to School Survival Tips


Why are textbooks so expensive?
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