Training & Resources

Accessibility at the U of M

Training and Resources

Accessible Customer Service Training is now available and must be completed by all University of Manitoba employees by November 1, 2017, as required the Accessibility for Manitobans Act or AMA.

How do I get trained?

The easiest way to get trained is by watching the online videos, which take approximately 35 minutes to complete.
This training can be completed at one’s own pace, as the modules do not all have to be watched at once.
To begin your training, get your UMnet ID ready and go to: UMLearn Accessible Customer Service. This will take you to the UM Learn login page.
Detailed instructions on how to access the training are also available in the Accessible Customer Service Training Self Registration Guide.

In-person training is also being offered through Learning and Organizational Development. Register Now:  Once you've followed the link, search and register for Accessible Customer Service Training.  Available 2017 dates are as follows: 

  • June 20         Fort Garry   
  • June 26         Bannatyne
  • July 12           Fort Garry   
  • July 19           Bannatyne
  • August 15      Fort Garry
  • August 23      Bannatyne

 Finally, if you would like to request an in-person training session for your unit, please contact to arrange.


Frequently Asked Questions

Visit the AMA Customer Service Training Frequently Asked Questions page for more information and assistance.


The University of Manitoba Accessibility Policy
Student Accessibility Services
The Office of Human Rights and Conflict Management
Respectful Learning and Workplace Environment Policy (RLWE)
Employee and Family Assistance Program
Bona Fide Academic Requirements
UM Diversity & Inclusion Office
Accessibility Policy – UM Libraries


Government of Manitoba Disabilities Office
The Accessibility for Manitobans Act (pdf)
The Accessibility for Manitobans Act (word)
Accessibility Standard for Customer Service (pdf)
Manitoba Human Rights Code
Words with Dignity (Manitoba Disabilities Issues Office) (pdf)

Documents and Tutorials

Resources for Online Accessibility