Training & Resources

Accessibility at the U of M

Training and Resources

Accessible Customer Service Training is now available and must be completed by all University of Manitoba employees by November 1, 2017, as required the Accessibility for Manitobans Act or AMA.

How do I get trained?

The easiest way to get trained is by watching the online videos, which take approximately 35 minutes to complete.
This training can be completed at one’s own pace, as the modules do not all have to be watched at once.
To begin your training, get your UMnet ID ready and go to: UMLearn Providing Accessible Customer Service Training course. This will take you to the UM Learn login page.
Detailed instructions on how to access the training are also available in the AMA CS Training Self Registration Guide.


The University of Manitoba Accessibility Policy
Student Accessibility Services
The Office of Human Rights and Conflict Management
Respectful Learning and Workplace Environment Policy (RLWE)
Employee and Family Assistance Program
Bona Fide Academic Requirements
UM Diversity & Inclusion Office
Accessibility Policy – UM Libraries


Government of Manitoba Disabilities Office
The Accessibility for Manitobans Act (pdf)
The Accessibility for Manitobans Act (word)
Accessibility Standard for Customer Service (pdf)
Manitoba Human Rights Code
Words with Dignity (Manitoba Disabilities Issues Office) (pdf)

Documents and Tutorials

Resources for Online Accessibility