Accessibility Training Frequently Asked Questions

 

What is the AMA?

AMA stands for the Accessibility for Manitobans Act, which became law on December 5, 2013. The purpose of the legislation is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent people disabled by barriers from full participation. Under this legislation, the Manitoba government is developing mandatory accessibility standards that will apply to Manitoba’s private and public sector organizations.

 

What is the Customer Service Standard?

Customer Service is the first of five accessibility standards under the AMA, with the others being information and communication, transportation, employment and the built environment. Accessibility standards are the building blocks of real, measurable and effective changes to accessibility. Standards will be adopted as regulations, setting out requirements for identifying, preventing and removing barriers.

 

Is the Customer Service training mandatory?  Is there a deadline to complete training?

Yes. All University employees must be the trained for accessible customer service by November 1, 2017. You can begin your training right now by visiting: http://umanitoba.ca/accessibility/resources.html.

 

I am a temporary employee/TA/subcontractor; do I need to take this training?

Yes. All University employees — even temporary employees — must be the trained for accessible customer service by November 1, 2017. You can begin your training right now by visiting: http://umanitoba.ca/accessibility/resources.html.

 

I work primarily with students, not customers; do I need to take this training?

Yes. All University employees must be the trained for accessible customer service by November 1, 2017. You can begin your training right now by visiting: http://umanitoba.ca/accessibility/resources.html.

 

Do I have to take the quiz that is available after the modules?

A quiz is provided to enhance your knowledge but is not required.

 

Can the training modules be watched as a group?

Yes. In fact, we encourage you watch the modules as a group during your meetings or at your retreat. Please ensure attendance is taken; attendees’ names and UMNet ID must be emailed to accessibility@umanitoba.ca. Without this attendance information, we have no way to know if someone has been trained.

 

I’ve finished all three modules; when will I receive a confirmation of completion?

I watched most of the modules, why didn’t I receive a notification of completion?

A confirmation of completion will be sent to you within 24 hours after you have fully watched all three modules. No confirmation is sent for partial training

 

What do I do if I am having trouble accessing UM Learn?

Inquiries regarding UM Learn should be directed to the IST Service Desk at servicedesk@umanitoba.ca or (204) 474-8600.

 

What do I do if I don’t have a computer?

You may call 204-474-6348 to discuss other ways you can get trained.

 

I would like more information on the Accessibility for Manitobans Act. Where can I find it?

You can find additional and the most current information on the University of Manitoba’s Accessibility Hub at: http://umanitoba.ca/accessibility.

 

If my question is not addressed here, is there someone who can help me?

Yes. Please email us at accessibility@umanitoba.ca and someone will respond to your question.