Revision Date: February 1998
Classification: Patrol Officer
Unit: AESES Security Services
Hay Point Range: N/A
CHARACTER OF THE JOB
The UM Security Services consists of a Director, Assistant Director, Patrol Supervisors, Patrol Officers, and Student Security Patrol. The Security Services Department provides safety for all persons who visit or are on the UM Campus. UM Security Services is also responsible for guarding the UM properties and protecting the personal belongings of individuals. This is accomplished by developing proactive programs, promptly responding to all calls for service, patrolling in a visible manner, securing buildings and interacting with students, staff, and the public. All facets of parking enforcement on a 24 hour basis are also a responsibility of the Department. All staff are appointed Special Constables in and for the Province of Manitoba to enforce the provisions of the Manitoba Highway Traffic Act on UM property.
As a uniformed member of the Security Services Team, Patrol Officers ensure that the campus community has available a wide range of professional proactive and reactive security services which include: crime prevention and strategies, conflict resolution, problem solving, investigational assistance, emergency medical response, crisis intervention and enforcement of University regulations and provincial and federal statutes. Patrol Officers work rotating shifts.
Patrol Officers will work under close supervision during the initial one-year probation period, and are expected to gain experience and undertake training in areas such as interpersonal relations, leadership, mediation, communication, and investigation techniques. Experienced Patrol Officers are expected to independently demonstrate good judgement and exercise professional discretion in all matters pertaining to the safety and security of the campus. Experienced Patrol Officers are also expected to develop instructional skills in order to provide training to Patrol Officers and Student Security Patrol and to conduct campus workshops on safety and security topics.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Work to establish and cultivate a positive presence within the University community and liaise with individuals, committees, groups and other off-campus associated agencies on crime prevention and security related issues.
- Provide a continuous and visible deterrent on campus to ensure the safety and security of the people and property.
- Conduct campus security patrols including grounds and multi-storied buildings, on foot, by bicycle and/or vehicle, noting irregularities and/or malfunctions and reporting unauthorized or suspicious activities.
- Applies and interprets legislation and UM Security Services' policies and procedures in receiving and responding to complaints from members of the campus community and general public. Investigates and reports incidents and complaints to the Director or designated Supervisor and law enforcement or government agency as appropriate.
- Attend and give evidence in court as required.
- Responsible for the integrity of all physical security systems (including but not limited to: intrusion, personal safety, fire, mechanical, card access) and reporting in writing all malfunctions and activated alarms.
- Directs and controls vehicular and pedestrian traffic; attends and assists in vehicle accidents; enforces University of Manitoba Traffic and Parking Regulations.
- Attends events, alarms, accidents, emergencies, fire and ambulance calls on University property and renders assistance, including First Aid as required.
- Services the needs of the campus community or general public by direct assistance to and/or referral to the appropriate agency as required.
- Ensures patrol equipment, including patrol vehicles and bicycles, are in effective operating condition and advises supervisor of service requirements.
- Each Patrol Officer will be assigned a specific area of responsibility to perform, either as a team member or for the Department as a whole. These areas may include but are not limited to:
These assignments may be rotational or incumbent specific, as determined by the Department.
- Take advantage of opportunities for training and development, including in-house and external training, in job-related areas such as interpersonal relations, conflict resolution, self-defense, investigation techniques, first aid, CPR, community policing, crime prevention, security techniques, etc.
- Take opportunities to develop instructional skills in crime prevention and other security topics in order to instruct Patrol Officers and Student Security Patrol and to conduct Campus workshops.
- Work in the Station Duty Office and respond to complaints, enquiries or referrals, also respond to emergency calls on the University network and 555 or Code blue and when necessary, call 911. Complete any necessary reports.
- Monitor alcohol related events and if necessary, report possible violations. Enforcement isthe last option with persuasion to comply first.
- Report all hazards found on campus.
- Transport University Administration Staff who are involved in the emergency contingency flow chart.
- Work rotating shifts and overtime or longer shifts as required on a 24 hour basis.
- Provide direction, guidance and training to more junior Patrol Officers and Student Security Patrol.
- Performs other duties similar in scope and complexity, as required.
The minimum qualifications necessary for acceptable (satisfactory) job performance are:
Level of Formal Education and Experience
- University Degree, College Diploma, or equivalent combination of training, education, and experience.
- Experience with computer systems.
Skills and Abilities
- Ability to work harmoniously within a team environment.
- Ability to problem solve and think critically.
- Excellent verbal and written communication skills.
- High level of tact and diplomacy in dealing with the culturally diverse University community under a wide variety of circumstances.
- Ability to independently demonstrate good judgement, initiative and professional discretion with matters pertaining to law and policy enforcement.
- Highly motivated, self-starter, willing to build professional skills through training and experience.
- Eligible to qualify for Special Constable status in the Province of Manitoba.
- Have or be able to obtain a driver's license with Class 4 standing.
- Training in First Aid and CPR.
- Will be required to work rotating shifts.
- Physically capable of performing the duties, i.e. ability to bend, stoop, stretch, climb several flights of stairs and carry out patrols on foot or by bicycle.