Travel Services



As we're sure you are aware, COVID-19 (novel coronavirus) is significantly impacting travel, and many of you have questions about both existing and future travel plans.  Individuals may decide to cancel trips as a result of various considerations and factors such as cancelled conferences, travel advisories, or personal choice due to health or other concerns.


How do I cancel my travel arrangements?

  • Flights booked with CWT (this includes flights booked using Concur), please contact CWT by phone at 1-866-855-9850 or by email to
  • Flights booked using a University issued Travel Credit Card, please contact the airline carrier directly.
  •  Any accommodation, conference registration, or other arrangement should be cancelled directly with the vendor. 


The reimbursement of non-refundable travel fees from operating and agency funds are acceptable  considering the impacts of COVID-19.

-  Every effort should be made to receive refunds rather than credit, with the exception of flights due to airline rules where refunds are primarily not issued on economy fares.


How do I return funds to UofM for expenses that I have been paid for after receiving a partial or full reimbursement for cancelling?

Note: If you are reimbursing to a grant, forms should be provided to Casey Gooch, Assistant Manager, Research and Special Fund Accounting Services to sign off on the form before depositing funds at the Cashier's Office.


How can I monitor the expenses for my unit?

  • Concur reporting allows you to track expenses in your department by employee. If you require assistance running the Business Intelligent Reporting in Concur, please contact Crystal at 204-474-8771.


Upcoming Concur Travel and Expense Management Training:

Tuesday, April 21, 2020 on Fort Garry Campus

Tuesday, April 28, 2020 on Bannatyne Campus

This 3 hour class gets you started with the fundamentals of traveling and incurring travel expenses at the University of Manitoba. The session will help you with navigating the basics of the Concur system and to develop a working understanding of the Travel and Business Expense Claims Policy. This will be an interactive class where you will learn how to incur common expenses, update your profile in Concur, use reference numbers, book travel, create an expense report, manage a cash advance, and review and approve a claim.

To register, please visit the LOD site, available on the following link:


Contact Travel Services at or 204-480-1001 ext. 1 for assistance.

Staff Directory

 Resources to assist you:

Policy &